What the heck is an unconference you ask? It’s as organic as social media. Today I am attending TweetCamp Chicago at Columbia College sponsored by the Association of Women Journalists. Spontaneous break out sessions are defined by the group. This morning I came as an attendee, most excited to meet my tweeps in person and take our relationship offline. Added benefits include great speakers and
Back to school season is upon us, but I believe its always a good time to learn. Today I will be speaking at the CRAVE Chicago Coffee Chat, a caffeinated casual conversation about business. I am honored to be on a panel with MJ Tam, editor of Chicagonista and Sydney Owen of Weber Shandwick. We will be sharing tips and tricks to develop a social
Yesterday I had the pleasure of presenting at Chicago’s Cool Twitter Conference, on the subject of using twitter for Customer Service. The subject of my presentation was “Customized Customer Service – How Domino’s Delivered More Than Pizza.” Through telling the story of how Ramon De Leon, owner of 6 Chicago Domino’s franchises was able to turn a complaint into a happy customer, I illustrated examples
