It’s so cool to be mentioned in ReadWriteWeb, a website I visit often… but even cooler to get a mention alongside my man, Josh Korin!
The real props go to Best Buy’s Twelpforce customer service team. They were monitoring brand mentions, flagging customer service issues and empowering their employees to fix the situation. Whether a customer is vocal about it, tweets about it or vows on the spot never to return to fill-in-the-blank organization; the customer can tell if you care and we can tell if you want our business.
Regardless of how many people we told along the way, Best Buy saved two customers.
That’s winning.
“How to Use Klout to Disempower Your Customers”
Related posts:
