Yesterday I had the pleasure of presenting at Chicago’s Cool Twitter Conference, on the subject of using twitter for Customer Service.
Amy Ravit Korin on the speaker circuit!
The subject of my presentation was “Customized Customer Service – How Domino’s Delivered More Than Pizza.” Through telling the story of how Ramon De Leon, owner of 6 Chicago Domino’s franchises was able to turn a complaint into a happy customer, I illustrated examples of best practices of using twitter to deliver outstanding customer service.
If you missed my presentation, you can hear a radio interview of me speaking on the same subject, my story was featured in an in-depth interview on The Bigg Success Show!
Have you been on the receiving end of outstanding customer service? So often people only complain when on the other side – take a minute to share how someone (person or company) was able to help you with a question, concern or customer service issue through twitter.
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Amy, I really enjoyed your talk and it was great meeting you.
Not sure if you saw yet or not, but I posted a list of highlights from the conference at http://www.chicagonow.com/tweets. Check it out!
Amy, would you be willing to put your presentation on Slideshare? Your story is a great example of customer service done right.
Congratulations! It's great to know you are doing great things.
Congratulations! It's great to know you are doing great things.